How Are We Doing?

Dear Productivity Partner:

As part of our Productivity In Motion™ culture, West Brother's values the information we receive from our most important source - you, the customer.

Thank you in advance for your time and input. Your feedback is greatly appreciated and is welcomed by either email or by completing our online customer survey.

Respectfully,

Tommy and Craig West, Owners
Michael Flanagan, President

Customer Experience Forum

As a client of West Brother's Transportation Services you are our most valuable asset. We depend on your continuous feedback to measure what we do well and also how we can improve our service to you.

Please feel free to email our senior management team any time you need our direct involvement. We assure you that your email will receive our prompt attention.

Tommy West Owner email
Craig West Owner email
Michael Flanagan President email

Customer Survey

Your responses to the following short survey are also welcome anytime.

Section 1

Please rate the following items as follows:
1. Exceeds Expectations; 2. Meets Expectations; 3. Unsatisfactory

1 2 3    
  Phone calls answered professionally
  Sufficient number of contacts made to your company
  Sales representative's professionalism
  Responsiveness to your requests for service
  Deliveries and pickups on time as promised
  Drivers in uniform
  Overall driver performance
  Appearance and condition of our equipment
  Timeliness and accuracy of billing
  Care in handling your freight safely
         

Section 2

Please answer the following questions:

Have you ever had to file a claim?

Yes   No

Enter any claim comments below:

An important sentence within our mission statement reads: "We Do What We Say." Have we lived up to this aspect of our mission statement?

Always  Sometimes   Never

Enter any mission statement comments below:

How can West Brother's improve our service to you?

Please check any additional transportation efficiencies we can assist you with now or in the future.

Tractor Rental/Leasing   Trailer Rental
Dedicated and Contract Trucking   Brokerage
Tractor/Trailer Maintenance   Warehousing
     

Section 3

Please provide your contact information below:

Name  
Company  
Phone  
Email  
     

Please check if you would like a follow-up phone call to discuss any item.